Frequently Asked Questions

Heat pumps are excellent for three specific reasons:

• They’re energy efficient, using minimal amounts of electricity to keep your home comfortable. This is because they move heat instead of creating it.
• Tey’re versatile, bringing you air conditioning and heating from a single system. This is great for areas like ours where we really feel each season.
• They allow you to zone individual rooms for maximum comfort and efficiency

A furnace can last 10–15 years in a place like New York. While some components might last longer, many of the moving parts like the blower fan can lose integrity and get worn down.

Once you get over the 10-year mark, your furnace may start losing efficiency. That, combined with the potential for expensive repairs, may mean it is more cost effective to upgrade to a new higher efficiency unit.

Air conditioners will also last 10–15 years in New York. Some high-efficiency models might last longer, but that comes with yearly maintenance and quickly addressed repairs.

Once you get over the 10-year mark, your air conditioning unit will start to lose efficiency. That, combined with the potential for expensive repairs, may mean it is more cost effective to upgrade to a new higher efficiency unit.

Many homes in New York just don’t have the space for air ducts. And, if you heat your home with a boiler and radiators, air conditioning wasn’t an option in the past. A ductless system is a perfect solution, using a heat pump to both heat and cool your home. These highly efficient systems can use one outdoor unit attached to multiple indoor units to keep you comfortable all year long. In addition, since you have multiple indoor units throughout the home, you can control the temperature in each zone as needed.

There are several different types of water heaters you can choose depending on your needs and specific application.

The most important thing to remember when choosing a water heater is that it must be sized and installed correctly.

There are many types of water heaters, and each has its own advantages:

A tank water heater is the most affordable and common system available. These are the large cylindrical water heaters you’re used to seeing. They have a lifespan of about 10 years.

A tankless water heater or on-demand water heater gives you instant access to hot water that won’t run out, but they’re more expensive to install. They don’t heat a large tank of water, which reduces waste and improves efficiency.

A hybrid heat pump water heater uses the ambient heat in your home to keep water hot, which is efficient and reduces waste. But heat pump water heaters are more expensive.

Tankless water heaters use a superheating gas burner or electric coil to heat the water when hot water is called for. This reduces the need for a hot water tank as the water is immediately heated when you need it.

A tankless water heater will save you money on utility bills and also save you space by eliminating the need for a hot water tank.

For best results, we’d recommend changing an air filter every 1–3 months. However, certain factors such as pet dander, dust, and cooking smoke can require more frequent filter changes.

A combination boiler is a great choice for homes that have hydronic heat and want a constant flow of hot water. A “Combi” boiler makes hot water on demand and will continuously provide hot water. Most combi boilers are 95% efficient so it is a highly energy and cost-effective way to provide heat and hot water to your home.

Home standby generators have two major benefits:

• These systems automatically turn on when the power goes out, allowing either select circuits (heat, lights, sump pumps) or the entire house to continue working as needed—providing uninterrupted power for your home.
• These generators run on natural gas, which is more efficient than gasoline-powered generators.This gives you more energy at a lower cost.

Yes, all technicians at Yost & Campbell are licensed and insured. This ensures that our clients receive professional service and peace of mind, knowing that skilled experts handle their HVAC needs. Our team has a long-standing reputation since 1939, confirming our commitment to quality and safety.

To get an estimated arrival time for your service appointment with Yost & Campbell, the best approach is to contact their customer service team directly. They will provide you with up-to-date and personalized information regarding your appointment details. This ensures you receive accurate timing tailored to your specific service needs.

Absolutely, we encourage our customers to provide feedback and reviews on our services. Your insights are invaluable to us as they help us continually improve and provide the best possible service. You can visit our review page on our website to share your experience and see what others are saying about Yost & Campbell. Your feedback not only helps us grow but also guides potential customers in making informed decisions. We truly appreciate your time and effort in providing your thoughts.

If you have an issue and need to reach customer support at Yost & Campbell, you can contact them by calling their main line at 914-668-6461, which is available for scheduling services and addressing concerns. Alternatively, you can fill out the contact form on their website, where a representative will promptly reach out to assist you. This ensures a swift and efficient resolution to any problems you might encounter.

Yost & Campbell prides itself on transparent pricing with no hidden fees. When you choose their services, you can expect clear and direct costs upfront. Particularly for those opting for the EASE Comfort® Program, you benefit from installations with no unexpected fees, providing peace of mind throughout your service experience. Additionally, members of the Home Comfort Club enjoy comprehensive maintenance services with benefits like discounted parts, and they highlight that, while some additional charges might apply for parts and labor, these are disclosed transparently. For further peace of mind and detailed pricing information, contacting a customer service representative is recommended.

Currently, there is no specific information available regarding a price match policy at Yost & Campbell from the files provided. However, Yost & Campbell is committed to offering fair and competitive pricing; thus, it’s always a good idea to check directly with them for any specific inquiries about matching a lower quote you might find elsewhere. Feel free to contact Yost & Campbell directly for the most accurate and up-to-date information.

Yes, Yost & Campbell offers a loyalty program called the Home Comfort Club, which is designed for repeat customers. This membership includes benefits such as annual maintenance of covered equipment, unlimited diagnostic service calls without additional charges for after-hours or weekend services, and a 5% discount on parts. We highly recommend joining the Home Comfort Club to ensure your heating, cooling, or generator systems are maintained in top condition while enjoying exclusive savings. To learn more or join the Home Comfort Club, please call us at 914-668-6461.

To sign up for our loyalty program, also known as the Home Comfort Club Membership, you can contact Yost & Campbell directly by calling 914-668-6461. Our Customer Service Representatives will guide you through the process and provide all the necessary information to become a member. This membership includes benefits such as annual maintenance of your heating, air conditioning, or generator equipment and unlimited diagnostic service calls with no additional charges for after-hours services. For more details, please call us or visit our website to learn about the program’s exclusive offers and savings. Join today and enjoy unparalleled home comfort year-round!

When working with Yost & Campbell, there are some fees and charges you should be aware of, particularly if you are not enrolled in their service programs. For instance, a maintenance visit without an agreement can cost $205 and up, whereas emergency service calls during off-hours can cost $230 and higher for non-members. The benefit of joining the Home Comfort Club is the waiver of diagnostic service charges and discounted parts, effectively making it a cost-effective choice. For additional peace of mind, consider the EASE Comfort Program, where a low monthly fee covers installation, repairs, labor, and maintenance, eliminating unexpected charges. Feel free to contact Yost & Campbell for more details on tailored plans to suit your needs.

Yes, you can change your service appointment after booking with Yost & Campbell. We understand that schedules can change unexpectedly, and we offer flexibility to accommodate your needs. Simply contact us as soon as you know you need to adjust your appointment, and our team will be happy to assist you in rescheduling.

Yes, at Yost & Campbell, you can request a specific technician for your service. Our team takes pride in providing personalized service to meet the individual needs of our clients. Requesting a particular technician ensures continuity and familiarity with your home’s systems, allowing for a more tailored approach to maintenance and repairs. Our highly trained and experienced technicians have consistently delivered quality and reliable services for over 85 years, ensuring your home’s comfort and safety are in expert hands. If you wish to schedule a service with your preferred technician, please contact our customer service to arrange it. Let our experts help keep your systems running smoothly; call us today!

Yost & Campbell offers several discounts and packages to suit your needs. Take advantage of their ongoing savings with promotions like $100 off a new water heater installation. Additionally, you can explore financing options starting at $149 per month for HVAC replacements with the EASE Comfort Program, which includes comprehensive coverage and maintenance. If you’re considering upgrading your heating system, you could save up to $12,000 on energy-efficient heat pumps. Call Yost & Campbell at 914-668-6461 to unlock these deals and get more information.

Yes, Yost & Campbell offers 24/7 emergency services for heating, air conditioning, and generator repairs. Our skilled technicians are available around the clock to ensure that your home remains comfortable and safe, no matter when an issue arises. Whether it’s a heating system that fails in the middle of winter or an air conditioner breakdown during a heatwave, we’ve got you covered. Don’t hesitate to reach out at any time for prompt and professional assistance.

Yes, Yost & Campbell offers after-hours service with 24/7 emergency support available. Our highly trained staff is always ready to assist you with heating, cooling, and generator issues, no matter the time of day. Our decades of expertise ensure you receive top-tier service promptly when unexpected problems arise. For the best results and peace of mind, consider becoming a member of our Home Comfort Club, which offers additional benefits like unlimited service calls without after-hours premiums. Contact us today to ensure your systems are always running smoothly, regardless of the hour!

To get in touch with Yost & Campbell, you can fill out the contact form on their website, where a representative will promptly respond to your inquiry. Alternatively, you can call them directly at 914-668-6461 for immediate assistance. Whether you have questions about their services or need support, Yost & Campbell is dedicated to providing excellent customer service. Feel free to reach out and discover why so many customers trust them for their heating, cooling, and generator needs.

Scheduling a service appointment with Yost & Campbell Heating, Cooling & Generators is straightforward and convenient. You can easily book an appointment by filling out a simple online form available on their website. Once submitted, a representative will reach out to confirm your appointment details. Alternatively, you can also call their office directly at 914-668-6461 for immediate assistance and to speak with a representative. Yost & Campbell has been delivering exceptional customer service since 1939, ensuring your HVAC needs are met with expertise and care. Act now to experience the top-tier service and reliability that Yost & Campbell is renowned for.

Yost & Campbell offers a comprehensive suite of services designed to keep your home comfortable and efficient. Our offerings include: 1. **HVAC Services**: Installation, replacement, repair, and maintenance of heating and air conditioning systems, including boilers and furnaces. 2. **Water Heater Services**: Comprehensive solutions for traditional tank and tankless models, covering installation, repair, maintenance, and replacement. 3. **Generator Services**: Ensuring backup power during outages with installation, repair, and maintenance of whole-house generators. 4. **Plumbing Services**: From leak detection and repair to kitchen and bathroom plumbing, gas line services, sump pumps, and sewer and drain solutions, our expert plumbers handle it all. For reliable home system services, trust Yost & Campbell. Call us today to schedule the service you need!